Aren’t airlines multi-billion dollar corporations? Is there some sort of “Can’t hire anyone with common sense” clause in their corporate charter?
Ok! I admit I am on tilt as my poker buddies might say or “mad as hell” as Howard might say, and for me that takes quite a bit (as a passenger I have been through more than my fair share of Air France strikes).
I am now on day 2 (heading into day 3) of a saga with my 24 year old (first time over the ocean solo) Austrian cousin whom I purchased a ticket departing on US Airways flight 707 at noon on Wednesday from Munich to Dallas (via Philadelphia).
After 5 hours of diddling around on the tarmac on Wednesday they decided to “reschedule” the flight and put everyone up at a hotel and said the flight would “try” to take off Thursday at 5pm.
She is from Salzburg and took the train at 6am on Wednesday to get to Munich in time for her flight (or rather her tarmac taxi as it were), so it certainly isn’t convenient for her, let alone the people on their return trip to make other arrangements…
So Thursday rolls around (she texts us that it took 5 hours in line to check in) and another 3 hours on the tarmac in a 767 configured for almost full coach (described in a separate post) and low and behold they can’t/won’t take off again. Blah, Blah, Blah and the 200+ passengers are off to the hotel again for night #2 with the promise of maybe leaving Friday.
What can she do really, its promise after promise after promise and you end up getting irate with some nameless faceless agent who has no clue what is going on behind the curtain — all they can do is regurgitate the party line.
Someone with some common sense needs to fix this and start being straight up with passengers. If the plane is toast — it’s toast — just say so and help everyone make other arrangements.
US Airways had no problem LIFTING $1000 out of my wallet 3 months ago, how about doing me the courtesy and actually LIFTING off (at least 3 days after the scheduled departure…)
(Read my latest updates on the US Airways Ordeal — US Airways: The Final Battle?)