How do you spell RELIEF when your plane’s been diverted? P-I-Z-Z-A.
At least, thats how a few flight crews have been handling it. I was just reading a terrific article by Joe Sharkey of the New York Times, who reported on a recent Delta flight from Phoenix to JFK, that had to be diverted to Syracuse due to bad weather.
Here’s where good old fashioned common sense kicked in:
1. The pilot told everyone he was going to let them off the plane
2. The pilot then told everyone, he ordered pizza for all
The common sense, and, common decency, seemed to be catching: a Delta customer service agent paid for the pizzas (we’re waiting to hear if she was reimbursed), while the flight attendants said, according to Sharkeys report, If anyone needs anything just ask and we’ll do the best we can.
A similar situation happened with a Continental crew aboard a flight stranded in Albany; once again, pizza (and the flight crews) came to the rescue.
You can bet those passengers will remember what airlines took such good care of them. But in the meantime, let’s let one of the flight attendants have the last word, a flight attendant who dished up pizza while making this observation: We’re all in this together.
All in this together. Finally, somebody gets it. And we at FareCompare salute them!







I want to know where to find this type of treatment! Actually, the only time I was at the Syracuse airport was a diversion on a New York to Toronto flight, where freezing rain was preventing landing there. It was back in the good ‘ol days when the airlines had lots of money. I was flying alone and 13 years old. We didn’t get pizza, and in fact, even being so young flying on my own, American didn’t do anything at all. I believe all they did was tell us where we would be able to book rooms for the night. hmmmm….I wonder if there will ever be a day when we can all get this kind of treatment.
Comment by Elliot Campbell — August 30, 2007 @ 12:57 am
USAir had a plane/flight cancelled. (Mechanical problems.)
That caused our flight to be delayed (hours) while they
found a new one. They gave us a free lunch at our choice
of restaurants across from the boarding gate. ($10-US, max.)
Comment by RickG — August 30, 2007 @ 7:15 am