Comments on: Pizza and Pilots and Planes, Oh My! http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/ Thu, 20 Nov 2008 14:53:27 GMT http://wordpress.org/?v=wordpress-mu-1.2.4 By: Bill http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-1007 Bill Fri, 21 Sep 2007 03:24:40 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-1007 Rick, By all means bring this to the attention of the other airline's CEO's. It may help them see the light - that good deeds will be noticed by the public. Rick,

By all means bring this to the attention of the other airline’s CEO’s. It may help them see the light - that good deeds will be noticed by the public.

]]> By: Michelle Isom http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-918 Michelle Isom Sun, 16 Sep 2007 04:45:09 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-918 I think Delta USED to be about customer service, but not anymore. I was on flight 5036 July 18, 2006 - on the Tarmac in NYC - 7 hours, no food, hot water, wouldn't let us get off of the plane. So, they issued me a voucher for $50. and in letters so small I couldn't see it, there was a 1 year expiration date. Great, it cost me $50. to get home from my destination airport at 2 in the am!! I asked if they could give me an extension on this as I will be traveling in November and am not fortunate enough to be a "frequent flyer". In a letter from Mr. Stan Pereira, Manager, Customer Care @ Delta Dated Sept. 15, 2007: "Delta tickets and other travel-related documents are valid for one year from the date of issue. Once a ticket or other document has expired, it has no further value and cannot be refunded, extended, or exchanged. We fully understand that everyone faces unique circumstances and adversities. We have received numerous requests for waivers and exceptions, and there has been no simple way to address the various situations. As a result, we established a consistent policy that ensures that Delta is equitable to everyone who travels with us. Accordingly, we must respectfully decline your request. Again, thank you for writing. We recognize this was not the response you expected to receive and trust you will understand our position. We value your business and hope you will continue to choose Delta." WHAT A JOKE, no wonder they went BANKRUPT!!! I think Delta USED to be about customer service, but not anymore. I was on flight 5036 July 18, 2006 - on the Tarmac in NYC - 7 hours, no food, hot water, wouldn’t let us get off of the plane. So, they issued me a voucher for $50. and in letters so small I couldn’t see it, there was a 1 year expiration date. Great, it cost me $50. to get home from my destination airport at 2 in the am!! I asked if they could give me an extension on this as I will be traveling in November and am not fortunate enough to be a “frequent flyer”.

In a letter from Mr. Stan Pereira, Manager, Customer Care @ Delta Dated Sept. 15, 2007: “Delta tickets and other travel-related documents are valid for one year
from the date of issue. Once a ticket or other document has expired, it has no further value and cannot be refunded, extended, or exchanged. We fully understand that everyone faces unique circumstances and
adversities. We have received numerous requests for waivers and exceptions, and there has been no simple way to address the various situations. As a result, we established a consistent policy that ensures
that Delta is equitable to everyone who travels with us. Accordingly, we must respectfully decline your request.
Again, thank you for writing. We recognize this was not the response you expected to receive and trust you will understand our position. We value your business and hope you will continue to choose Delta.”
WHAT A JOKE, no wonder they went BANKRUPT!!!

]]> By: myrna tolliver http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-654 myrna tolliver Sat, 01 Sep 2007 00:40:18 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-654 as a former EASTERN AIRLINE GATE AGENT employee.....I want to commend the DELTA EMPLOYEES OF SYRACUSE.....for thinking of those passengers, giving them PIZZA....thats what makes GOOD CUSTOMER SERVICE a gesture like that goes a long way......many times when flights were delayed...passengers were angry...but during my time with the EASTERN....management, supervisors and agents all pulled together to make the passengers comfortable...providing food, drinks etc.....whatever it took....what happen to those days???....ABSOLUTLEY....do not send any pizza coupons to the other airlines CEOS..THESE 6 figures individuals should be giving each airport such coupons for these delays to be handed out as a compasionate gesture......thanks for sharing this wonderful story about those DELTA EMPLOYEE WHO CARED... My husband and I will be traveling ON DELTA in October for our vacation and its comforting to know that DELTA has trained its employees in the customer service area to think of the traveling public.... as a former EASTERN AIRLINE GATE AGENT employee…..I want to commend the DELTA EMPLOYEES OF SYRACUSE…..for
thinking of those passengers, giving them PIZZA….thats what makes GOOD CUSTOMER SERVICE a gesture like that goes a long way……many times when flights were delayed…passengers were angry…but during my time with the EASTERN….management, supervisors and agents
all pulled together to make the passengers comfortable…providing food, drinks etc…..whatever it took….what happen to those days???….ABSOLUTLEY….do not send any pizza coupons to the other airlines CEOS..THESE 6 figures individuals should be giving each airport such coupons for these delays to be handed out as a compasionate gesture……thanks for sharing this
wonderful story about those DELTA EMPLOYEE WHO CARED…
My husband and I will be traveling ON DELTA in October for our vacation and its comforting to know that DELTA has trained its employees in the customer service area to
think of the traveling public….

]]> By: Danielle http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-653 Danielle Fri, 31 Aug 2007 20:53:20 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-653 ATTA BOY, DELTA!! And SPOT ON, Fritz, for your comment regarding SOUTHWEST AIRLINES' culture. Yes, we, the internal customers, LUV one another and believe we are just as important as our external customers - and you're are exactly right; it starts at the top :D Allow me to spread some LUV... Years ago, I was sitting at home (in between trips) all toasty warm during one of the most ugly, frigid storms that had hit the east coast in years. The local news had just aired a piece showing some of our SOUTHWEST family all bundled up & jumping around on the tarmac just to keep the liquid in their veins from changing form. Well, this "Stew" had to take care of her SWA crew, so I telephoned the closest pizza place, ordered 20 piping hot pies and delivered them straight to the Ground Ops break room ASAP! Now, I have no idea whose veins nearly solidified that blustery night, but I AM CERTAIN of two things: ONE - the pizza they devoured was the best tasting pizza they ever ate! TWO - there's at least one customer whose evening improved as a result. I tell you... it's all about the LUV! ATTA BOY, DELTA!! And SPOT ON, Fritz, for your comment regarding SOUTHWEST AIRLINES’ culture. Yes, we, the internal customers, LUV one another and believe we are just as important as our external customers - and you’re are exactly right; it starts at the top :D

Allow me to spread some LUV…
Years ago, I was sitting at home (in between trips) all toasty warm during one of the most ugly, frigid storms that had hit the east coast in years. The local news had just aired a piece showing some of our SOUTHWEST family all bundled up & jumping around on the tarmac just to keep the liquid in their veins from changing form. Well, this “Stew” had to take care of her SWA crew, so I telephoned the closest pizza place, ordered 20 piping hot pies and delivered them straight to the Ground Ops break room ASAP!

Now, I have no idea whose veins nearly solidified that blustery night, but I AM CERTAIN of two things: ONE - the pizza they devoured was the best tasting pizza they ever ate! TWO - there’s at least one customer whose evening improved as a result. I tell you… it’s all about the LUV!

]]> By: eddie http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-651 eddie Fri, 31 Aug 2007 17:54:07 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-651 I would send the CEO's a report about the delta employyee's, but I would not send them any pizza coupons, they would use them for their own use, or throw them away. Eddie I would send the CEO’s a report about the delta employyee’s, but I would not send them any pizza coupons, they would use them for their own use, or throw them away.

Eddie

]]> By: Hannah http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-643 Hannah Thu, 30 Aug 2007 22:40:57 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-643 Wonderful! Wish some of the other airlines would get a clue, especially here in New York (JetBlue, anyone?) I've avoided Delta for a while beacuse I had a bad flight about 10 years ago, but if that's how they're treating their customers now, I may have to give them another try. By all means send the other CEOs the coupons. Treating people like human beings, what a novel idea.... Wonderful! Wish some of the other airlines would get a clue, especially here in New York (JetBlue, anyone?) I’ve avoided Delta for a while beacuse I had a bad flight about 10 years ago, but if that’s how they’re treating their customers now, I may have to give them another try. By all means send the other CEOs the coupons. Treating people like human beings, what a novel idea….

]]> By: Cheri http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-639 Cheri Thu, 30 Aug 2007 18:29:27 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-639 I think that is a wonderful way to handle it. Please send the coupons to the CEO's. I think that is a wonderful way to handle it. Please send the coupons to the CEO’s.

]]> By: Sandy Pallot Klein http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-637 Sandy Pallot Klein Thu, 30 Aug 2007 18:02:41 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-637 Yes -- you should absolutely send pizza coupons and the Delta story to all the President/CEO's of all airlines doing business in the US. The one person for sure you should send them to is the Pres/CEO [I forgot his TITLE] from American Airlines who was on the Today show this morning as he blamed all their problems on either the weather or the flight control tower personnel --SHAME, SHAME!!! Yes — you should absolutely send pizza coupons and the Delta story to all the President/CEO’s of all airlines doing business in the US.

The one person for sure you should send them to is the Pres/CEO [I forgot his TITLE] from American Airlines who was on the Today show this morning as he blamed all their problems on either the weather or the flight control tower personnel –SHAME, SHAME!!!

]]> By: Megan B. http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-636 Megan B. Thu, 30 Aug 2007 17:50:44 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-636 I echo the resounding sentiment. Rick, send those pizzas with the explanatory note. Issue the challenge for OUTSTANDING customer service. As a mom, I'm willing to bet there were a few parents with kids on-board who thought that crew were angels from heaven! I echo the resounding sentiment. Rick, send those pizzas with the explanatory note. Issue the challenge for OUTSTANDING customer service. As a mom, I’m willing to bet there were a few parents with kids on-board who thought that crew were angels from heaven!

]]> By: Mollie http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-632 Mollie Thu, 30 Aug 2007 17:35:36 +0000 http://rickseaney.com/2007/08/29/pizza-and-pilots-and-planes-oh-my/#comment-632 On my last flight from PHiladelphia to MIlwaukee, we wered elayed enough that there was no way that we'd make our next flight to Appleton. However, Midwest held the ATW flight for us and made sure our luggage was loaded. That's an experience I've had many timew with Midwest. Makes me very reluctant to fly with the other carriers. On my last flight from PHiladelphia to MIlwaukee, we wered elayed enough that there was no way that we’d make our next flight to Appleton. However, Midwest held the ATW flight for us and made sure our luggage was loaded. That’s an experience I’ve had many timew with Midwest. Makes me very reluctant to fly with the other carriers.

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