Comments on: Are Packages more Important than Passengers?

By: Claudette

Claudette — Fri, 19 Oct 2007 00:50:46 +0000

Delayed packages are dealt with at a more civilized level because they are unable to negotiate for an appropriate settlement. Package owners are overwhelmed when their package does arrive (vs not arrive at all).

By: a mcmurray

a mcmurray — Fri, 19 Oct 2007 00:13:40 +0000

All the bargains, great travel deals, How does one fly from North Carolina to Halifax Nova Scotia for a deal?

By: wen

wen — Thu, 18 Oct 2007 23:58:08 +0000

i’m speculating: the general population doesn’t travel often and they’re not in front of a computer at the airport. the person sending a packages is and they can send it through a lot of options like DHL, FedEX, UPS, even the airline itself AND the time is very flexible (if it doesn’t go on this flight, just put it on another flight). if you can show that person you can deliver (and if not, a reasonable explaination), they would probably choose you again - giving them a constant renewable source that doesn’t take up too much space.

By: Krishna Kumar

Krishna Kumar — Thu, 18 Oct 2007 21:31:11 +0000

I am surprised you haven’t mentioned it yet. But Flightstats.com provides pretty detailed information about a flight’s status. they do a good job of aggregating Airport, FAA, Airline, Weather feeds into one site.

Someone already beat me to it - www.unitedcargo.com is invaluable when it comes to dealing with United-related delays.

By: Rick Seaney

Rick Seaney — Thu, 18 Oct 2007 20:55:59 +0000

Cargo site links include:

http://www.aa.com/aa/i18nForward.do?p=/businessPrograms/cargo.jsp
http://www.unitedcargo.com/
http://www.usairways.com/awa/content/traveltools/cargo/default.aspx
http://cargo.cocargo.com/cargo/
http://www.delta.com/business_programs_services/delta_cargo/
http://www.cargo.nwa.com/
http://www.swacargo.com/

By: Nick

Nick — Thu, 18 Oct 2007 20:05:00 +0000

I actually had an experience with this on US Airways. I was called several hours prior to my flight and told due to a mechanical issue with the plane in New York, I would miss my connecting flight in Charlotte. They rebooked me on the next connection available. I arrived at the airport to find out that the flight was cancelled due to weather, but there were no weather issues in either city I was flying to. I was told I could take the next available flight to Charlotte, but there was no guarantee I would make the connecting flight. TO make matters worse, US Airways would not put me up in a hotel in Charlotte since the delay was “weather related.” I abandoned all attempts for that night and flew the next day. When I got back, I called the Customer Relations Dept. at US Airways (took some digging to find the number, but it’s in my address book now!) and found out the employees at the airport had in fact lied to me and the flight was cancelled due to the mechanical error. They promptly sent me a $100 voucher for my trouble (still think I should have gotten more…).