Over the past few weeks, I’ve tried my best to offer advice and tips that can help you better make it through the hustle and bustle of the Thanksgiving travel season.
If I had to offer one more tip, it would be a simple one: treat the ticket agents and other airline employees as nicely as possible. It could save you a world of hassle, as one passenger recently discovered.
This is a bit of an old story, but it keeps coming up, so I think it’s worth talking about. Especially with so many of us set to fly next week. It concerns a passenger named Barbara Arbani, who, as reported by Chris Elliott and distriuted by Tribune Media Services, is “a self-described ‘innocuous-looking grandmother.’” But when Ms. Arbani had a bit of an altercation with a ticket agent, she “found herself being sent to a special.
Transportation Security Administration screening area as a ‘selectee,’ courtesy of the agent.”
Now, according to Ms. Arbani, the disagreement she had with the agent was a polite one, and it may very well have been. But it is no secret that an angered ticket agent can make your day of travel a little more miserable. There are more stories like Ms. Arbani’s.
There are also tales of ticket agents sticking unruly passengers in a seat next to the bathroom, refusing to let passengers carry on luggage, and, of course, kicking passengers off a flight.
If you have a complaint or problem that needs to be taken care of when flying, you have every right to see that the airline handles it properly. However, you might save yourself a bit of a headache if you handle it calmly and politely.
I used to get upset about delays and the lack of quality information provided — preventing me from planning my next step. Now I just accept the system is broken — try to write about and solicit ideas on how it can be fixed — for the most part good people are put in a bad situation they can’t control, until the system changes, its just better to as my Hawaiian friends like to say “hang loose” and not get to bothered.