Some Good News, Some Bad News (Luggage and Delays)

January 15, 2008 | Posted in: Airlines, Customer Service

Good news first: according to Joe Sharkey in the NYTimes, the number of bags that have been damaged, lost or mishandled dropped fairly significantly this past year. The airline with the best baggage record? JetBlue. Worst? American Eagle.

Bad news: Sharkey quotes FlightStats.com as saying about 28% of flights arrived late in the “top 28-domestic airports” last year, compared with about 23% for 2006.

The worst “delays” airports are no surprise to FareCompare readers: JFK, Newark and LaGuardia.

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2 Responses to “Some Good News, Some Bad News (Luggage and Delays)”

  1. Lindsey says:

    I’ll believe the American Eagle for the worst because within a matter of 3 months – I flew 3 times. For 3 times IN A ROW … I kid you not, American lost my bags. Either only one bag arrived or both were lost. Two times they sent them to a different airport and one time they had no clue where they were. I really don’t know what causes a bag to get lost, but its really ridiculous and inconvenient because they delivered my bag to me one time at 4 a.m. and I had to come down in the middle of the night … the man wouldn’t even bring it up the stairs to my apartment. COME ON! And EVERY time it was on my way back in to Dallas, so thank goodness that was my destination and I wasn’t stranded somewhere with no stuff. I will say that now I’m pretty good at being first in the lost luggage line once I get a feeling my bags are lost.

  2. nmlhats says:

    If you fly European airlines…you might like to know that for 2006 the worst record was held by British Airways at a total of OVER A MILLION lost bags!!! they had such a backlog of lost bags sitting at LHR that they were trucking them to Milan for sorting. One bag was lost for every 43 people boarding its jets.

    Air Malta and Turkish Airlines had the best record, at one mishandled bag per 220 pax. And that’s why we are flying American and Turkish when we go to istanbul, and not American and British.

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