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London Heathrow’s Terminal 5 was set to be the new gateway for British Airways’ long-haul flights. With Open Skies kicking off, Terminal 5 looked to be ready to go. The folks at Heathrow were excited, British Airways was excited, airport execs in the US were excited, and international travelers were excited. After all, Terminal 5 was going to make check-in more convenient, connections faster, and travel to and from Heathrow on BA simply easier to deal with.
So, how did it all work out? Well, not quite how Heathrow and British Airways had hoped. Instead of making life easier for international travelers, Terminal 5 descended into chaos and has left travelers stranded, baggage misplaced, and British Airways losing money.
After five days of service, things don’t seem to be getting better. Keep reading to see what British Airways is doing to try to make things right…
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