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We’re quick to tell you when airlines don’t live up to our expectations, so I feel it’s my duty to tell you when they exceed them. On Tuesday, during incredible storms in Northern Texas, American had the good sense to cancel their flights — with the result that about 100,000 passengers were stuck or diverted at the Dallas-Ft. Worth airport. But, by the next day, most were on their way home. Good sense? To cancel flights? Yes. Let me tell you about it. |
In all, American ended up with 134-diverted flights Tuesday, and that is more than they’ve ever had, including on 9/11. But as I’ve indicated, they did a lot of things right.
The big thing they did was, they cancelled their flights early. So planes and crews weren’t “out of position” in some faraway region that wouldn’t do the stranded passengers much good. And the early cancellation meant passengers weren’t sitting around on a tarmac for hours on end.
That’s a lesson learned from the jetBlue snafu of early 2007, when passengers sat in their planes for as long as 10-hours, waiting for weather to clear.
The Dallas Morning News quotes an American spokesman as saying, what jetBlue taught them is, “you can’t fight Mother Nature.” Well you can, but you don’t often win.
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