London Heathrow’s Terminal 5 was set to be the new gateway for British Airways’ long-haul flights. With Open Skies kicking off, Terminal 5 looked to be ready to go. The folks at Heathrow were excited, British Airways was excited, airport execs in the US were excited, and international travelers were excited. After all, Terminal 5 was going to make check-in more convenient, connections faster, and travel to and from Heathrow on BA simply easier to deal with. So, how did it all work out? Well, not quite how Heathrow and British Airways had hoped. Instead of making life easier for international travelers, Terminal 5 descended into chaos and has left travelers stranded, baggage misplaced, and British Airways losing money. After five days of service, things don’t seem to be getting better. Keep reading to see what British Airways is doing to try to make things right…

The majority of Terminal 5’s problems stem from the British Airways baggage check-in system (BA is no stranger to baggage issues). As reported by Bloomberg, the airline is canceling flights as it struggles to deal with 15,000 pieces of stranded luggage. This has led BA to cancel 14% perecent of the scheduled flights from the terminal, affecting long-haul travel as well as short hops to cities like Paris and Edinburgh.

As of now, British Airways says it’s committed to getting Terminal 5 running at higher standard, and the carrier still intends to shift is remaining long-haul flights to the terminal. In the meantime, though, British Airways could end up losing close to $100 Million (US). They’ve also taken a hit on the stock market, and people are calling for the resignation of BA CEO Willie Walsh.

All of this is happening, of course, as competition at Heathrow heats up. British Airways isn’t the only game in town anymore, so we’ll have to see if the Terminal 5 debacle sends UK, US, and European travelers into the arms of another airline.