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May 12, 2008

VIDEO: Experiences of an Unhappy Passenger

Filed under: Customer Service, Continental — Rick Seaney @ 11:16 am

I was perusing some of the “travel forums” on the Los Angeles Times, when I came across this video submitted earlier this year by someone named “unhappy traveler”.

Funny and sad: it notes how, years ago, the creator’s mother wrote a letter of complaint to Continental and was promptly invited to dinner at the CEO’s home!

The video points out that, times have changed. Indeed. Check it out here.

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