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Damage Control: American Revokes Curbside Fee

May 30, 2008 | Posted in: Airline News

American Airlines has decided to drop across the country its $2 per bag curbside check-in fee.

The airline has been the target of anger and jokes ever since it decided to start charging $15 one-way for a first checked bag (yep, no such thing as a free checked bag on American anymore).

It would seem they’re trying to eke out a little good publicity in the wake of all the bad. What do you think — too little, too late?

4 Responses to “Damage Control: American Revokes Curbside Fee”

  1. Lily Wang says:

    It’s not just for good publicity. At Boston’s Logan, where the skycaps won a lawsuit against the curbside fee, AA decided to ban tipping for the skycaps. This has brought on public criticism – even the Boston Globe said “at worst, this is petty, mean-spirited retaliation.”

  2. Joe Rinaldi says:

    This probably has more to do with pending legal actions by skycaps than a consumer friendly fee structure.

  3. Cigar Jon says:

    I still call “them” bean counters!
    When corporate staff fixates on changes to the bottom line such as baggage fees, curbside check-in fees and other amenity charges, they lose what really drives profits:

    Dependable service (on-time performance,easy to understand fares and schedules)
    Customer Service (by all employees internal & external)
    Decision-making by airline professionals (The lawyers & accountants are support staff)

    So-called penny pinching prompts current passengers to look elsewhere.

    I have.

  4. J A Sowell says:

    Interesting – there was still a two dollar charge for curbside checkin at PBI on 14 June, and I had checked in online.

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