Rick Seaney, co-founder of FareCompare.com - is a world-class air travel expert.
FareCompare.com presides over a kingdom of sophisticated software that searches out fares and destinations at a billion combinations per query - while keeping track of 500 airlines serving more than 270,000 markets around the globe.
And all of Rick's data is updated continuously - in real-time.
No wonder he's the media's go-to guy for all things air travel. He's got the answers. And he loves to share his knowledge.
That's why Rick and the team created FareCompare.com - to help everyone become an air travel expert, and get the best deals first -- every time they fly.
It’s not just for good publicity. At Boston’s Logan, where the skycaps won a lawsuit against the curbside fee, AA decided to ban tipping for the skycaps. This has brought on public criticism – even the Boston Globe said “at worst, this is petty, mean-spirited retaliation.”
This probably has more to do with pending legal actions by skycaps than a consumer friendly fee structure.
I still call “them” bean counters!
When corporate staff fixates on changes to the bottom line such as baggage fees, curbside check-in fees and other amenity charges, they lose what really drives profits:
Dependable service (on-time performance,easy to understand fares and schedules)
Customer Service (by all employees internal & external)
Decision-making by airline professionals (The lawyers & accountants are support staff)
So-called penny pinching prompts current passengers to look elsewhere.
I have.
Interesting – there was still a two dollar charge for curbside checkin at PBI on 14 June, and I had checked in online.