4 Comments »

1. It’s not just for good publicity. At Boston’s Logan, where the skycaps won a lawsuit against the curbside fee, AA decided to ban tipping for the skycaps. This has brought on public criticism - even the Boston Globe said “at worst, this is petty, mean-spirited retaliation.”

   Comment by Lily Wang — June 2, 2008 @ 1:41 pm

2. This probably has more to do with pending legal actions by skycaps than a consumer friendly fee structure.

   Comment by Joe Rinaldi — June 4, 2008 @ 9:02 pm

3. I still call “them” bean counters!
   When corporate staff fixates on changes to the bottom line such as baggage fees, curbside check-in fees and other amenity charges, they lose what really drives profits:

   Dependable service (on-time performance,easy to understand fares and schedules)
   Customer Service (by all employees internal & external)
   Decision-making by airline professionals (The lawyers & accountants are support staff)

   So-called penny pinching prompts current passengers to look elsewhere.

   I have.

   Comment by Cigar Jon — June 5, 2008 @ 10:08 pm

4. Interesting - there was still a two dollar charge for curbside checkin at PBI on 14 June, and I had checked in online.

   Comment by J A Sowell — June 21, 2008 @ 8:04 am

RSS feed for comments on this post. | TrackBack URI

Leave a comment