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    • May 30, 2008

    POLL: 41 Million Flights Skipped Due to “Hassles”

    Filed under: Airlines, Customer Service — Rick Seaney @ 11:58 am

    According to a recent poll commissioned by the Travel Industry Association (TIA), 28% of U.S. air travelers said they “avoided” at least one flight in the past 12 months — which is estimated to have cost the travel industry more than $18 billion dollars.

    Now, since it’s difficult to prove a negative, it’s hard to say if all these folks really had planned to take these flights they avoided.

    But I think what’s most telling here is, that more than half the respondents said they would fly more often if flying was easier, with less hassles.

    A TIA spokesman said, this “should be a wake-up call to America’s policy leaders that the time for meaningful air system reform is now.”

    Everyone wants “meaningful air system reform” — the question is, how?
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