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July 28, 2008

I Thought We Stopped “Trapping” Passengers on the Tarmac (Hello, Delta)

Filed under: Delta, Delays — Rick Seaney @ 9:36 am

Sunday, a Delta flight was supposed to depart from JFK at 10:30am for a flight to Las Vegas. But thunderstorms in the area were terrible, and the flight was delayed and delayed…

And finally cancelled at 5:30pm. And during all this time, where were the passengers?

The passengers were sitting on the plane, on the tarmac.

For SEVEN HOURS.

I thought the airlines had learned from past mistakes, that keeping passengers “trapped on the tarmac” was inhumane, not to mention very bad PR.

At least Delta is giving these folks refunds, along with a new flight. Least they can do.

UPDATE: Delta says, “our information is, it was a FIVE HOUR delay.” Oh, well…in that case…
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