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July 30, 2008

American Airlines: On-Going Baggage Problems at JFK

Filed under: American, Delays, Bags — Rick Seaney @ 4:40 pm

If you’re going to get a flight out of JFK on American today, this would be the day to stuff everything into a carry-on.

According to American Airlines, a glitch in the software that operates the airline’s baggage handling system there is creating all kinds of problems — and delays. Passengers are reaching their destinations, but their bags are not.

The main problem with the software: it isn’t working. Normally it reads luggage tags and sends bags to the proper gates. Now, American employees are sorting baggage by hand.

Passengers are being allowed to opt out of the affected flights, and re-schedule without paying any penalty fee. Also, the airline is waiving the first and second bag fees (but many of these flights are international, and the fees don’t apply in any event).

NOTE: As of this writing, American spokesman Tim Wagner said there is no estimate on when the problem will be solved.

« British Airways and Iberia in Merger Talks   Northwest Raises (Some) Airfares - $80 Round-trip »

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