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July 31, 2008

American Airlines: Whew! Baggage is Back to Normal at JFK

American spokesman Tim Wagner was no doubt VERY relieved when he emailed the following: “The bag system is fixed.” And JFK is “back to normal.” If you haven’t heard, they had a problem with the automated baggage sorting system at an American terminal at Kennedy yesterday, so they were reduced to sorting by hand. Let’s just say, it wasn’t very efficient, and hundreds and hundreds of passengers arrived at their destinations — without their bags. The problem turned out to be a network hardware issue, according to Wagner, who adds that he hears there are still “several hundred” bags that must be reunited with their owners — and they will be, today. By the way, American waived their fees for checked-luggage yesterday. You can see that as a nice gesture — or — the least they could do.