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  • August 13, 2008

    UPDATE: AA Drops Military Fee Amidst PR Debacle (and United Joins Them)

    Filed under: Airline Fees, Bags — Rick Seaney @ 5:25 pm

    As I wrote earlier, these have been a nightmarish few days for American Airlines.

    But it looks like that’s ending, along with the airline’s $100 3rd checked-bag fee for military personnel (and thanks to the Star-Telegram for the heads up).

    The story out in the blogosphere looked bad: the carrier was charging servicemen and women for a third-checked bag. These folks DID get reimbursed by their country of course, but the damage was done.

    American’s response: we’ll waive that fee. And now, United has just emailed us that they are now matching American, and dropping their 3rd checked-bag fee for the military, as well.

    Gary Kelly, Southwest Airlines CEO, weighed in with a statement on the Southwest Blog, noting that they changed their policy early this year to waive all baggage related fees for active duty military personnel (they don’t have a 1st or 2nd checked bag fee).

    We also contacted Northwest, Delta and US Airways, but those airlines have not yet responded. We did hear from a Continental spokeswoman who told us simply, “This is a pricing matter - we can’t discuss future plans.”

    We’ll update if we hear anything further.

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