Rick Seaney, co-founder of FareCompare.com - is a world-class air travel expert.
FareCompare.com presides over a kingdom of sophisticated software that searches out fares and destinations at a billion combinations per query - while keeping track of 500 airlines serving more than 270,000 markets around the globe.
And all of Rick's data is updated continuously - in real-time.
No wonder he's the media's go-to guy for all things air travel. He's got the answers. And he loves to share his knowledge.
That's why Rick and the team created FareCompare.com - to help everyone become an air travel expert, and get the best deals first -- every time they fly.
Continental has a pretty close ear to its frequent flyer population. There’s one guy pretty high up on the food chain that seems to follow the active threads on CO’s flyertalk.com forum pretty closely, and is very receptive to private messages about individual experiences (and he generally does something about them too). They also tend to announce things like this and the recent changes (for the worse) of the OnePass program on the flyertalk forum first, before it’s public on their website and before it’s in press releases. Whether it’s illusion or not, they make it seem like they’re sensitive to how changes that they feel they are forced to make affect their frequent flyers. This example is one where they specifically said they are reversing it based on feedback they received from elite members.