About Rick Seaney, CEO FareCompare

Rick Seaney

Rick Seaney, co-founder of FareCompare.com - is a world-class air travel expert.

FareCompare.com presides over a kingdom of sophisticated software that searches out fares and destinations at a billion combinations per query - while keeping track of 500 airlines serving more than 270,000 markets around the globe.

And all of Rick's data is updated continuously - in real-time.

No wonder he's the media's go-to guy for all things air travel. He's got the answers. And he loves to share his knowledge.

That's why Rick and the team created FareCompare.com - to help everyone become an air travel expert, and get the best deals first -- every time they fly.

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The Return of Customer Service? Airlines Keep Planes Cleaner

January 29, 2009 | Posted in: American, Customer Service, United

Have you noticed cleaner airline interiors?

According to a report in the Chicago Tribune, they’re working on it – and I think that’s just great.

Apparently, United got tired of seeing their airline interiors rank poorly in customer service surveys – and they decided to do something about it: starting last fall the airline “overhauled both how it tackles dirt and stains on its jets and how often it does so.” This new system began at O’Hare and is now being used at 13 other airports.

American is among other airlines cleaning up again, and has seen complaints about dirty planes fall by 40%.

You’re all on the right track. Now, can we talk bag fees?

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