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Airline Recession Marketing – Working/Bucking the Trend

February 18, 2009 | Posted in: Airline News | 3 comments

The current economic situation has created a bit of a marketing conundrum for the airlines. How do you get people to spend their hard-earned money on leisure travel when so many are concerned about their future financial security?

Well, two carriers have taken two very different approaches. One has chosen to “work” the trend and appeal to the idea of security, while the other has chosen to go against the grain by expanding service and targeting specific markets and travelers in “small-town America.”

JetBlue has launched a program that provides refunds for travelers who pay for airfare, but are then laid off from their jobs before the flight:

“JetBlue launched the program not because customers were asking for refunds, but because the airline has noticed that passengers are waiting to the last minute to buy tickets, a sign of nervousness about their finances.” (from Wall Street Journal)

We’ve seen similar moves made in other industries. The “Hyundai Assurance Program” allows you to “return your vehicle and walk away from your loan obligation” if you purchase a car and are then laid off.

While JetBlue, Hyundai, and others draw on people’s uneasiness about the future, Allegiant Air is going the other way. Based on their operating margin, Allegiant was the most profitable domestic carrier in 2008, and they’re going into 2009 with expansion on their minds. They’ve increased service to/from a range of smaller cities throughout the country:

“Maurice Gallagher Jr., Allegiant’s chief executive, says he’s convinced that despite the uncertain economy, small-town Americans will continue to buy the discretionary getaways that are Allegiant’s specialty. ‘We’re just not seeing the deterioration [in demand] that other people are seeing,’ he says.” (from Wall Street Journal)

So, what do folks in smaller towns like Peoria and Elmira, as well as big cities like Chicago and New York, want from their airlines? Financial security, or the promise of a quick getaway? Let us know which (if either) recession marketing plan appeals to you.

How Much Rest Do Pilots Need for Those Long, Long Flights?

February 18, 2009 | Posted in: Airline News,Pilots | 0 comments

Delta thinks it knows the answer to “how much rest…” According to the Atlanta Journal-Constitution, the airline consulted with scientists and conducted a sleep study with crew members.

From that, they boiled it all down to the following formula: pilots on “ultra-long flights” (16 hours or more) should get 24 hours off before the flights, 48 hours rest during layovers, and additional rest time during these flights.

The FAA liked the formula, too – and used it as a model for standards that were issued in October. Other airlines said they liked it, too – however – they said these new “rest rules” shouldn’t be adopted right away because the FAA “didn’t include a formal process to gather public comment.” That process that can literally take years, and in the meantime, airlines can follow the old, shorter rest rules.

Which puts Delta at a decided competitive disadvantage. I’d sure love to hear from some pilots on this.

The Secret to Getting the Planes to Fly On-Time

February 17, 2009 | Posted in: Airline News,United,US Airways | 4 comments

Want to know how to keep the airlines humming along nicely?

Employee bonuses.

Well, it seems as if that may have something to do with it. Just a couple of months ago, I noted that US Airways gives its workers a 50-buck bonus whenever the airline ranks as one of the top three major carriers for on-time arrivals.

And now I see the Dallas Morning News reporting that United Airlines is upping the ante, giving its employees $100 bonuses because the carrier ranked first among the “big boys” in on-time arrivals.

I’m for whatever it takes to get our planes out on-time – anybody else have any other ideas?

Business Says “No” to Sin City Image – and Vegas Suffers

February 16, 2009 | Posted in: Airline News | 1 comment

I feel for Las Vegas: the convention business there is taking a big hit.

State Farm agents are bowing out of their October dates, and the Automotive Market Research Council will be skipping its March gathering.

But the one that really hurts is the pull-out by Goldman Sachs. No, they didn’t cancel their conference – they moved it — to San Francisco:

“…banking giant Goldman Sachs also canceled a planned event at Mandalay Bay. The company, which received $10 billion in taxpayer money, moved the event to San Francisco, a city with even pricier hotel rooms and higher average airfares.” (from Las Vegas Review Journal)

An official with Mandalay Bay parent company MGM Mirage told the Associated Press the move included a $600,000 cancellation fee.

Hmm. So they moved to a more expensive city (with more expensive food) to do, what? Show that they’re taking this bailout business seriously?

Here’s the problem, I think: the very name, “Las Vegas” has become synonymous with excess – with free-spending junketeers. Never mind that in reality, it’s a big-value destination – some, it seems, would apparently rather pay more, simply for appearances’ sake. As further reported in the Review Journal, Vegas junkets have become a favorite target of politicians as of late.

Luckily, the average traveler doesn’t care about appearances – and can now take full advantage of all those great Las Vegas hotel rooms -at heavily discounted prices.

REMINDER: New Passport Rules for Canada, Mexico and More in June

February 16, 2009 | Posted in: News,Travel Tips | 4 comments

This is important passport info – even if you’re traveling by CAR.

Starting June 1, 2009, you will need a passport – or another new document – to return to the U.S. by land or sea — from Canada, Mexico, the Caribbean or Bermuda.

You will need one of the following (and complete details are here):

  • Passport
  • Passport Card (NEW)
  • Enhanced Driver’s License (currently only available from Washington and New York states, but coming soon to Arizona, Vermont and Michigan)
  • Trusted Traveler Card (used by frequent border crossers)

Note: Children under age 16 will need proof of citizenship (such as a birth certificate).

ADVICE: Don’t delay. If you know you’ll be traveling to these countries this summer, get to work on getting the documents you need now. The last time we had changes in passport rules, there were all kinds of delays – and those who waited ’til the last minute were out of luck.

Return of Northwest Peanuts Prompts Protests

February 16, 2009 | Posted in: Airline News,Ask Rick,Delta,Northwest | 50 comments

Somehow, I missed this, but – at the beginning of this month, Northwest dropped its pretzel snacks in favor of peanuts.

No surprise, really – after all, Delta gives out peanuts – and at some point, both airlines will completely mesh and the whole shebang will be known as “Delta”.

But Northwest’s hometown paper, the Star Tribune, is getting a lot of angry comments from people concerned about peanut allergies. The airline’s response is that, upon request, a “peanut-free buffer zone” will be offered to anyone who is allergic to peanuts.

But here’s a question: why peanuts at all – when we’re in the midst of a notorious peanut/salmonella scandal? As one commenter in the Star Tribune put it, “Are they nuts?”

Holiday Weekend – Get to the Airport Early and, Mind Your Manners

February 13, 2009 | Posted in: Airline News,Ask Rick,Security | 1 comment

As they say, get to the airport a bit early if you’re flying this weekend – it is, after all, Valentine’s Day – but more important, Monday is Presidents Day – a day off for many, who just might be using the extra day for a getaway weekend.

Don’t forget to pack some politeness: I say this because I’ve just seen a new poll that claims U.S. immigration and passport officials are among the rudest in the world.

First of all, I don’t think that’s true. But, yes, some security folks (and airline reps) are rude -but maybe that’s from dealing with rude passengers. Basic rule for us all: be polite! It can really help (and being rude can really hurt).

Or am I sounding too much like Suzy Sunshine? Let me know.

Fair or Unfair? Private Jets as the “Whipping Boy” of the Poor Economy

February 13, 2009 | Posted in: Travel Tips | 1 comment

A senator from Kansas makes a good point: we seem to have made private jets (and the people who own them and ride in them) a sort of “poster-child” for everything that’s wrong with the economy.

Remembers those howls of protest when the automakers came to Capitol Hill in “personal aircraft”?

But, according to Sen. Sam Brownback, the general aviation industry “contributes $150 billion to the U.S economy and employs 1.2 million people” – and, as is happening in many industries, a lot of those people are being laid off. Cessna, for example, is laying off 4,600 employees next month — and Hawker Beechcraft has already chopped 2,300 from its work force.

This is not a brief for the private jet – no, just a gentle reminder that, the working stiffs most affected by all the flak probably travel just like you and I do — in coach.

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