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Rick Seaney

Rick Seaney, co-founder of FareCompare.com - is a world-class air travel expert.

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The Airlines have Improved in Every Way (A New Study Says So)

April 6, 2009 | Posted in: Airline News,Ask Rick,List

Remember 2007? That was the worst year for airline complaints, going back more than a decade.

The good news is, last year was much better. Of course, a lot fewer people were flying in 2008 – but let’s not quibble. I mean, there were fewer chances to be bumped from flights and fewer bags to lose – so there were fewer complaints.

This authors of the “Airline Quality Rating” report – professors from Wichita State and Saint Louis University who developed their study back in 1991 – rank airlines using 15 criteria that are most important to passengers (mishandled luggage, on-time performance and the like).

You can see the entire report here – and click “more” to see the report’s rankings of the nation’s leading 17 airlines.

Note: the authors say US Airways is the most improved carrier.

Airline Quality Rating Ranking:

1. Hawaiian

2. AirTran

3. Jet Blue

4. Northwest

5. Alaska

6. Southwest

7. Frontier

8. Continental

9. American

10. US Airways

11. United

12. Delta

13. SkyWest

14. Mesa

15. Comair

16. American Eagle

17. Atlantic Southeast

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updated: 2009-04-06T11:56:26+00:00