Welcome | SIGN OUT
Find a Flight
  1. Click to reset this suggestion
    Click to reset this suggestion
    Click to view the calendar
    Click to view the calendar
0 sites selected
Hint:Pick3
Please select at least 3 sites above to compare

If you search more sites, you might find better deals

Ok, I will pick moreNo thanks

Feel-Good Story of the Day: American and Operation Iraqi Children

April 21, 2009 | Posted in: Airline News | 2 comments

Check out the faces of these children.

They are Iraqi kids – many of whom have to go to school barefoot – and, when they get there, have no books or paper or pencils…not much of anything.

American Airlines is one of many organizations helping to change that. The airline teamed up with Operation Iraqi Children(OIC), founded by actor Gary Sinise (Lt. Dan in “Forrest Gump”) and author Laura Hillenbrand (“Seabiscuit”) to ship and distribute more than 20 tons of school supplies, shoes and more-which was handed out to the children last week.

The idea for OIC began after U.S. troops began noticing the Iraqi children in many villages had almost nothing in the way of school supplies…or shoes.

Another big contribution to this shipment was made by the “Peter Burks Unsung Hero Fund” which provided a little fun for the kids — soccer balls — as well as snacks, books and video games for the troops serving there. The fund is named for Lt. Peter Burks, who was killed in action in Iraq on November 14, 2007.

Not on Twitter Yet? More Good Reasons to Join (Like Cheap Airfare)

April 21, 2009 | Posted in: Travel Tips | 1 comment

I always enjoy Wendy Perrin’s insights on Concierge.com – and her latest musings have to do with what you’re missing if you’re not on Twitter.

Some of you will recall that I put up a post last week about all the deals I cite on Twitter – including last night’s Tweet directing my Twitter followers to incredibly cheap airfare from Los Angeles to London — just $438 roundtrip.

So I was delighted that Wendy mentioned me as “tweets to follow”:

“[Seaney's] Twitter tips notify you of airfare sales a few hours before they hit Orbitz, Expedia, and the like, enabling you to nab a deal before seats run out.” -Wendy Perrin, The Perrin Post

Another reason she cites for following Twitter: getting information - immediately!

Case in point: “Some travelers say they get faster answers from JetBlue via Twitter than from JetBlue agents at the airport.”

I believe it. Anyway – join me on Twitter – think of it as just one more way to save.

United Responds: Two Airfare Increase Attempts Rolled into One Weekend

There has been some confusion on our part about recent airfare hike and matching activity over the weekend, and in the interest of transparency, let me lay it all out for you.

But first, let me say, I’ll have a complete breakdown for you, after the current wave of pricing activity finally slows down.

The activity actually began Thursday evening with a United “attempted” airfare hike (only for travel late June thru early August), followed by one instigated by Continental on Friday morning which had enough overlap to look very similar to partial matching – so over the weekend, we actually saw two airfare hike attempts, and some of the most ridiculous airfare filings I have ever tried to review as matching and rollbacks for both complicated matters tremendously, that and the fact the hike was targeted originally for July departures onluy. I originally believed this recent rash of activity began with CO – and I explain in a post today what happened:

“Tracking domestic airfare hikes just got a lot more complicated this past weekend. The domestic airlines have changed airfare price filing behavior this past weekend - by adding multiple departure windows at different prices points – for the same airfare code. Most airlines match their competitors by airfare code, so this is a big change.” Rick Seaney on RickSeaney.com, 4-20-09

I received some feedback on all this from United spokesperson Robin Urbanski who was kind enough to provide the analysis from United’s domestic airfare analysis for clarification as a note I had sent out didn’t included the United attempted July hike — only the Continental. Keep reading to see her breakdown of all the filings that followed per Robin:

United Responds: Two Airfare Increase Attempts Rolled into One Weekend

UPDATE: Airlines New “Limited Departure Window” Airfare Hikes

April 20, 2009 | Posted in: Airfare News,Airline News,Travel Tips,United | 0 comments

Tracking domestic airfare hikes just got a lot more complicated this past weekend.

The domestic airlines have radically changed airfare price filing behavior this past weekend – by adding multiple departure windows at different prices points – for the same airfare code.

Most airlines match their competitors by airfare code, so this is a big change.

The software we’ve been using to track system-wide airfare hikes only grabs the lowest of these prices for comparison – and doesn’t handle this new method of filing single airfare code with multiple departure windows.

Other domestic airlines also are having trouble digesting this new “multiple price per fare code” method of airfare filing – in order to properly match and stay competitive – thus, the confusion on this particular hike attempt over, who started this? And, is it sticky?

United has stated they instigated the latest hike (our first activity noted Continental) and other airlines continue fumble around matching.

Using our new weekly date based pricing software – which prices the lowest price each week (not the overall lowest) – we have re-reviewed the past 10-domestic airfare feeds, and it shows that United did indeed start the hike Thursday night at 8pm by filing a hike for departures for July only.

Looking at the airline activity this morning showed many of them are struggling to match this new “departure window” filing method, so we are going to wait until later today to do a full automated weekly analysis. However, it appears the hike is mostly sticky – but we won’t be able to tell for sure until after the airlines finally calm down on their airfare filings (we have seen at least 2 feeds this morning where some city pairs only have $2,000 airfares for travel in the fall – as airlines struggle to adjust their airfares).

Keep reading for some nuts-and-bolts and more

UPDATE: Airlines New “Limited Departure Window” Airfare Hikes

Delta Drops its India Call Centers, Partly Due to Customer Backlash

April 20, 2009 | Posted in: Ask Rick,Delta,United | 6 comments

Yet another U.S. company has decided the benefits aren’t worth the backlash: the Wall St. Journal reports that Delta has stopped using India-based call centers for sales and reservations.

It’s not all customer backlash, though – the demand for any call center conversation is down, thanks to the economy. But, face it: some callers felt there was what they used to call a “communication gap” -as Delta’s chief exec noted in a recent message to employees:

“The customer acceptance of call centers in foreign countries is low. Our customers are not shy about letting us have that feedback.” -Richard Anderson, CEO of Delta

Earlier this year, United said it was pulling some of its call center work out of India.

However, as the WSJ points out, Delta isn’t leaving the world of foreign call centers altogether: “It will keep some Jamaica and South Africa centers, which haven’t generated such vociferous complaints.”

Pet Airways is Now Taking Reservations

April 20, 2009 | Posted in: Airline News,Pets | 4 comments

Tired of transporting your pet in the cargo hold? Pet Airways may be for you.

Pet Airways is, yes, a pet-only airline -at the moment, pets are limited to cats and dogs – and the inaugural flight is set for July 14.

One of my colleagues spoke with Pet Airways co-founder Alysa Binder, who told us the airline’s reservation site has already crashed once due to demand – in fact, they had to take bookings over the phone for awhile, but so far, so good (“We just got our first Great Dane!” said a clearly thrilled Binder). There will be two cross-country flights per week – the first originates in New York, and continues on to Baltimore, Chicago, Denver and finally, Los Angeles. Two days later, they fly the reverse route.

The “introductory price” is a flat $149 one-way – whether the animal flies one or two legs or all the way across the country. Pet lovers know, you could pay much more on a “human airline” (see our Domestic Fee Chart for details) – and of course, if your pet is more than 15 pounds, the animal will travel in cargo (and sadly, not all pets get out of cargo alive).

Pet Airways “guests” will fly in a twin-engine 19-seat Beechcraft 1900 – but most of the seats will be removed, and special strapping put in the protect the pet carriers provided by the airline. Binder estimates they’ll be able to carry up to 50 animals – plus pilots and an attendant.

She also says Pet Airways “will provide all the amenities people enjoy – except for cocktails.”

Why Pet Airways? Binder says she and her pilot husband saw a need for this service after a miserable experience flying cross-country flight with their 17-year old Jack Russell, Zoe, in cargo. Their goal is to make travel for pets “safe and comfortable.”

Readers, what do you think – is Pet Airways going to fly?

Southwest CEO Cuts His Pay

April 20, 2009 | Posted in: Southwest | 0 comments

Symbolism? Gary Kelly, the chief exec at Southwest is taking a voluntary 10% pay cut in his base salary, “until such time as the company’s quarterly results improve” according to the Dallas Morning News.

As I blogged last week, Southwest posted a quarterly loss of $91 million – and began offering buyouts to its employees, and froze the pay of executives.

This isn’t the first time this has happened – you may recall that, at the height of soaring fuel prices, the CEO of Midwest took a 40% pay cut.

Now maybe you’re thinking, well, CEOs make a lot of money anyway, but – a pay cut is still no fun – and my hat is off to all the airlines execs who are making these gestures in these tough times.

Airlines Attempt a Rate Hike – But Attempt Fizzles, Prices Stay Low

April 20, 2009 | Posted in: Airfare News,Pricing Activity | 0 comments

Update: United was the instigator Thursday night and Continental Friday morning with a 2nd mostly unrelated hike attempt – 2 hikes rolled into one, one sticky the other not.

Last Friday we saw the second airfare hike attempt of 2009 take off – only to start unraveling by Friday evening. First American, then Continental began rolling back their increases – even as United and Alaska jumped in – and US Airways added more city pairs.

On Saturday, there was no activity – but by Sunday evening, United rolled back and US Airways partially rolled back, leaving the latter alone on an island with Alaska Airlines.

But watch for them to rollback their increases later this morning.

We’ve seen this before – back in 2007 – with what I call the legacy carrier price hike mating dance, as airlines tried to gauge the appetite of the marketplace with price increases. Back then, it was not uncommon to see a few weeks of failed attempts, followed by an eventual success.

I wouldn’t be surprised to see a airfare hike success in the near future – as legacy airlines try ticking up the base airline ticket price by a relatively small amount.

Page 4 of 10« First...2345610...Last »