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Fare War Alert: Milwaukee Ground Zero for New Airline Competition

May 21, 2009 | Posted in: Airline News,Southwest | 0 comments

Milwaukee is usually such a peaceful place – nevertheless it is becoming a battleground.

Starting November 1, Southwest starts muscling in on this territory – with 8 to 10 departures a day (but to where, is unclear). Meantime, AirTran has been in the midst of an expansion in Milwaukee – they recently began flights from Milwaukee to Branson, Missouri and have more new routes in the words as well.

Midwest Airlines, meanwhile, has to be feeling the pressure – but they have been cutting service – and there’s nothing Southwest likes better than an underserved market — but of course AirTran figures it’ll be the one to give Milwaukee all the service it can handle.

This should be fun – nothing like an airfare war – and of course it’s great news for passengers.

This Blows: $36 million “Puffer” Screening Program Scrapped

May 21, 2009 | Posted in: DOT,Security,Travel Safety | 1 comment

I’m sure you’ve read about those machines that were designed to detect bombs on passengers by shooting puffs of air on them, which was supposed to dislodge explosive particles. Unfortunately, these screening devices had trouble detecting bombs. Whoops.

Another problem according to USA Today was getting the machines to work at all. Apparently the TSA spent more than $6 million on maintenance for these puffer machines due to problems caused by dirt and humidity. Bad news: it’ll cost about $1 million to remove the machines. Good news: it could have been more expensive, but most of the machines were never installed!

Don’t worry, the TSA has a replacement for the “puffer” machines, already in use: the “body imagining” scanners.

You know – the machines folks are calling the “virtual strip search”.

Capt. Sully Was Right – Some Pilots Don’t Make Much Money

May 21, 2009 | Posted in: Pilots | 4 comments

You may recall not too long ago, that “Hero of the Hudson”, Capt. Chesley Sullenberger noted that these are tough times for pilots – and his own salary had been cut by 40% over the past – not to mention his disappearing benefits.

As bad as that is, what’s really appalling was the paycheck earned by one of the pilots of Contintal Flight 3407 that crashed near Buffalo back in February. Continental’s commuter-airline partner Colgan paid the co-pilot just over $16,000 a year. Yes, she was young and just starting out, but — $312 a week? Not even $8 an hour. No wonder she was living with her parents – and worked a second job in a coffee shop.

I saw an eye-opening commentary on this by Errol Louis of the New York Daily News; he says this is what’s happening to the American Dream – and it’s not pretty.

Your thoughts?

ABCNews.com: Matchmaking at 30,000 Feet

May 20, 2009 | Posted in: ABC Column,Ask Rick,Passengers | 0 comments

No, this is not about the Mile High Club – this is about how it can be possible for you to have a compatible seatmate – every time you fly.

A young entrepreneur has come up with a plan – and a company – that will leverage the power of “social media” – you know, Facebook, LinkedIn, Twitter, etc. – and use that information to find you — to find all of us — the perfect flying companion.

This might be an old friend from school, or someone you’ve been wanting to do business with, or yes, that good-looking person who shares your passion for – whatever.

But hookups aren’t what it’s really all about – making your flight as comfy as possible is. Read more here in my latest column for ABCNews.com and tell me – is this something you could get excited about?

Customers Rank Airlines Below IRS – Again!

May 19, 2009 | Posted in: Airline News,Ask Rick | 0 comments

Every quarter, folks at the University of Michigan put out their “American Customer Satisfaction Index” – where they rate a variety of industries, individual companies, and even much of the federal government – to see if they have happy customers.

And once again, the airlines didn’t do so well.

Collectively, the airlines scored a mere 64. The best domestic carrier was Southwest – while United received the lowest marks (see the full rankings here).

So what industries did better than the airlines? Almost everything, but topping the list with a score of 85 was “personal care and cleaning products” (guess we love our soap) followed closely by pet food manufacturers (guess we love our dogs).

Oh, and much of the federal government fared better than the airlines – including the Internal Revenue Service. And it’s not the first time.

Another Miracle: Passengers of Hudson Landing Get Belongings Back

May 18, 2009 | Posted in: News,Passengers,Pilots,US Airways | 0 comments

Hard to believe, but some of the stuff left behind on that US Airways plane that made the landing in New York’s Hudson River was in good enough shape to return to its owners.

Can you guess what survived?

See the full report on our sister-blog, Standard Upright Position – and also see how much money the airline is now offering the passengers — that is, if they don’t sue.

Is “Whole-Body Imaging” the same as Naked Pictures of Passengers?

May 18, 2009 | Posted in: DOT,Security,Travel Tips | 4 comments

That’s what some folks think – that X-ray-type pictures produced by the TSA’s “whole body imaging” technology are the equivalent of a “virtual strip search”. See the picture at left – which illustrated a CNN story.

Once again, this is an issue that’s been framed as our security vs. our privacy.

The folks over at the TSA say this imaging is “proven technology” that detects metallic and non-metallic threats. Using these images also allows passengers to avoid a physical “pat downs”.

As far as privacy is concerned – the TSA points out that the image of the passenger’s face is blurred, and no cameras, cell phones, video or more are allowed near the image.

As far as I know, none of these images will ever see the light of day. But, unfortunately, in today’s world, there are instances where privacy is compromised by employees of “trustworthy” institutions – as people like Farrah Fawcett have learned to their sorrow.

Meanwhile the imaging machines are used as primary security in just a handful of airports right now – including San Francisco, Las Vegas, Miami and others. But that’s not stopping a group called the Electronic Privacy Information Center which is calling on the Dept. of Homeland Security to suspend the use of these machines for the time being.

Readers – care to weigh in?

Summer Savings: Where to Go for a Cheap Vacation?

May 18, 2009 | Posted in: Destinations,List | 4 comments

News stories about travel are all over the map right now – trying to answer this question: will more people travel this summer because of all the cheap flights? Or will more to stay home? Christopher Elliott has a nice take on this.

And what about the folks in the trenches – who actually make travel arrangements? What can they tell us?

Well, they can tell us where you can spend your hard-earned vacation dollars to get the biggest bang for your buck. According to a poll of 600 American Express travel agents, here are the top destinations for value.

We’ll start with U.S. cities:

1. Las Vegas

2. Orlando

3. Ft. Lauderdale

4. New York

5. Los Angeles

And on the international side:

1. Rome

2. London

3. Paris

4. Madrid

5. Prague

Some normally pricey cities are listed above – if you’ve made travel arrangements to any of these vacation destinations, tell us how you made out. And if you haven’t made reservations yet, get going – and use the FareCompare Deal Finder, to get the best prices.

UPDATE: Hawaii didn’t make the list, but as a commenter notes, it’s a really good value too these days. Readers, do you have any other ideas?

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