Rick Seaney, co-founder of FareCompare.com - is a world-class air travel expert.
FareCompare.com presides over a kingdom of sophisticated software that searches out fares and destinations at a billion combinations per query - while keeping track of 500 airlines serving more than 270,000 markets around the globe.
And all of Rick's data is updated continuously - in real-time.
No wonder he's the media's go-to guy for all things air travel. He's got the answers. And he loves to share his knowledge.
That's why Rick and the team created FareCompare.com - to help everyone become an air travel expert, and get the best deals first -- every time they fly.
We (I) made a mistake trying to arrange a LAS-DTW flight for my wife a year or so ago for $9, think. It was totally a mistake, much to Spirit’s favor. The web site for this was manic/schizophrenic/ idiotic/vague/almost useless for guidance. I thought Spirit should be tarred and feathered.
Amidst their (?planned?) confusion I finally waited a half hour or so on their 800 tel #. The operator couldn’t helpl me and believe he hung up. I tried again, since it’s so nice to have a means to waste away my time. He finally admitted that the web site wasn’t working properly and he had had constant calls complaining about the inability to find the $9 fares. After all this frustration, Spirit succeeded in hoodwinking, probably many people besides me, in paying full prices for fares. My govt agency complaint was coordinating with a paper tiger-worthless. Spirit could care less about letting me fly for $9.
My wife took the trip and vows never to fly Spirit again.
The govt has a unique capacity to speak forcefully and do nothing.