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Fliers Still Not Thrilled with Some Airlines (or their Flight Crews)

June 30, 2009 | Posted in: Airline News,Flight Attendants,List,Pilots

J.D. Power and Associates has come out with their latest “North American Airline Satisfaction Study” – but you can call it a report card.

The “A” student among “traditional network” carriers was – Alaska Airlines. The tops in the “low cost airline” category was – JetBlue.

Both did well in things having to do with customer service, including the “flight crew experience” – but apparently the best-liked crews can be found at WestJet – and Alaska. Also scoring high in crew-attitude was Delta. See all the results here.

I’m curious. Which airline crews do you like best? And if there are some you don’t like – how come?

One Response to “Fliers Still Not Thrilled with Some Airlines (or their Flight Crews)”

  1. Chuck Gose says:

    JD Power should review their own website. What a pain to sort through to find all the information.

    I typically try to fly the low-cost carriers when I can. Southwest is my favorite with AirTran a close second. I haven’t had the chance to fly with JetBlue yet since my home base is Indianapolis.

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