Rick Seaney, co-founder of FareCompare.com - is a world-class air travel expert.
FareCompare.com presides over a kingdom of sophisticated software that searches out fares and destinations at a billion combinations per query - while keeping track of 500 airlines serving more than 270,000 markets around the globe.
And all of Rick's data is updated continuously - in real-time.
No wonder he's the media's go-to guy for all things air travel. He's got the answers. And he loves to share his knowledge.
That's why Rick and the team created FareCompare.com - to help everyone become an air travel expert, and get the best deals first -- every time they fly.
I think you should write to the head of the airline, and publicize it as I bet your bag isn’t the only one that reeks of gasoline! If others complain as well, you might get some action. Maybe there was a lawyer on board!
Funny how they require you to report it within 24 hours of your flight, when often you don’t even get your bags within 24 hours.
I just don’t understand why airlines require us to pay more to check bags, then delay them or lose them. Shouldn’t they be providing BETTER service for more money, rather than WORSE?
YUP…..heard of this before……bags in trunk for two days as folks weren’t heading home and used their carry on bags…..were told this “could” have been a fire hazzard in their own car!
What good does reporting it right away do? I’ve reported severly damaged bags, missing or damaged things in my bag. The airline doesn’t care. Fill out a form…& we’ll toss it in the trash as soon as you leave.
$300 bottle of tequila we brought back from Mexico. Was wrapped & in a wooden box in a hard top suitcase. TSA unwrapped it when they searched & all we got was shattered glass. For all I know they drank it then broke the bottle & put in back in the bag.
Reporting damage is just a waste of time, when you really just want to go home & sleep.
Last year I bought a new suitcase which I used to travel from Orlando to London. On arrival at London, my suitcase had one wheel torn right off (not just missing), along with a portion of the suitcase itself. Went to the appropriate desk to make a complaint, and was told that it’s a waste of time complaining because the airlines do not accept responsibility for damaged suitcases. I think this is disgusting, considering how much airlines charge to travel these days. (Incidentally it was Continental airlines) I have had problems with other airlines too, and none ever compensate.