UPDATE: The FAA has revoked the pilots’ licenses. They have 10 days to appeal.
Let’s hear a bit more about the passengers who were on last week’s crazy flight – I speak, of course, of the one piloted by a couple of guys who were so busy with their personal laptops they failed to notice they’d overshot Minneapolis by more than 100 miles.
One passenger said it sure was no “Miracle on the Hudson” flight, and suggested that “Capt. Sully” would never be caught in a cockpit, noodling around on a laptop. I agree.
So what about the airline – did Delta/Northwest apologize to its passengers, maybe offer them a freebie?
Yes and yes. Keep reading, to see the letter they received.
According to the Minneapolis Star Tribune, this is the text of the letter that was received by at least one passenger of errant Flight 188:
Dear [passenger name]
On behalf of Northwest and Delta Air Lines, I want to take this opportunity to offer you my immediate and sincere apology for the inconvenience and concern you were caused when Northwest Flight 188 was delayed on arrival at Minneapolis/St. Paul on Wednesday evening.
I certainly understand how unsettling this event may have been for you. [My emphasis -Rick]
Be assured we are cooperating with the Federal Aviation Administration (FAA) and the National Transportation Safety Board (NTSB) in their investigations as well as conducting our own internal investigation.
The pilots have been relieved from active flying pending the completion of these investigations.
As a gesture of goodwill, I have issued an Electronic Transportation Credit (eTCV) in the amount of $500.00 [Note: there were 144 passengers - Rick]. Please note the voucher number and associated Terms and Conditions will be arriving in a separate email. Please keep the Terms and Conditions, since the eTCV number is required for redemption. The eTCV can be used online at www.delta.com or when booking directly through one of our Reservations offices.
I pledge to you that the safety of our passengers and crew always will remain our top priority. We hope you will provide us an opportunity to serve your air travel needs again soon. Thank you for your understanding and for flying Delta Air Lines.