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Computer Glitch: Nationwide Airline Delays/Cancellations

November 19, 2009 | Posted in: Airline News,Delays,DOT | 0 comments

UPDATE: The FAA says the glitch was a “failure” they attribute to a “software configuration problem within the FAA Telecommunications Infrastructure in Salt Lake City.” Atlanta’s National Airspace Data Interchange Network, which processes flight planning, was affected because it relies on the Salt Lake services.

“We will be a mess all day.”

So said a spokesman for AirTran Airways, about this morning’s computer glitch in the system that pilots use to file flight plans.

The system went down early this morning, and has since been restored, but it’s left in its wake many delayed and cancelled flights (AirTran alone has canceled 22, so far). Flights out of Atlanta were particularly hard hit, but that’s where the computer system, called National Airspace Data Interchange Network, is located.

UPDATE: now airlines are saying delays are easing and the situation is stabilizing (but if any of you fliers are still stuck out there, drop me a line).

For what it’s worth, the FAA has said safety has not been an issue. Fine, but – initial reports indicate this may be the same system that went down in August of last year. Can we fix it, please?

My advice: check with your airline’s website before you head to the airport today. Or call.

Passengers Fight on a Plane – Whatever Happened to Civility?

November 18, 2009 | Posted in: Delays,Delta,Passengers | 0 comments

Passenger fights are rare, true – but there are too many for me.

This latest incident of incivility was reported by the Atlanta Journal-Constitution: two women aboard a Delta flight ready to head from Atlanta to Tampa complained about two men seated behind them; allegedly, the men were hitting the women’s seats.

A “verbal altercation” ensued, and – according to an unverified report – one of the women told one of the men that she planned to use a knife on him.

Oh, my. Next thing you know, a whole bunch of passengers are vigorously ringing their “call” buttons – and the moving plane went back to the gate where the two women were removed (though one was allowed to rebook onto a later flight).

Meanwhile, the “civil” passengers paid the price — with a 1 hour, 13 minute delay.

Pay Credit Card Late, Lose Miles (and Pay Fee to Get ‘em Back)

November 18, 2009 | Posted in: Airline News,Delta | 2 comments

Attention American Express customers: not all, just those of you who have co-branded cards with Delta/Northwest and JetBlue (and some hotels, too):

According to the AP (via ABCNews.com), notices have been sent to these AmEx customers, telling them that starting in January, “rewards won’t be transferred to loyalty accounts with those partners if you are late paying your bill.”

This doesn’t mean you necessarily lose these rewards forever – but you will have to pay a fee to get them back – a $29 fee. And that’s on top of your “late fee”. Ouch.

See the story for further details – or call the number on your card.

Well, at least now you know which of your cards to pay off first…

Cheap Tickets for Thanksgiving, Christmas – Still Possible

November 18, 2009 | Posted in: Airfare News,Deals,Holiday Travel | 0 comments

Hello, Procrastinators!

It’s not too late after all – there are still relatively cheap tickets available for Thanksgiving and Christmas, if you act now.

Southwest has a last minute Thanksgiving sale (purchase by Nov. 23), and Midwest has extended its Thanksgiving sale (ends Nov. 25).

Plus, United has a winter sale on now that’s not strictly for the holidays (“travel is not permitted between December 18, 2009 and January 4, 2010.”) – but depending on your Christmas plans, you may be able to work around that. Same thing with the “today only” sale from Virgin America.

Now, I have a question: Have you checked in with the FareCompare Deals Blog today? Always a good idea…

Too Cute to Eat? Where to See Turkeys in the Wild

November 18, 2009 | Posted in: Deals,Holiday Travel,Multimedia,Pets | 0 comments

Did you know? Back in the 1930′s, wild turkeys were on the verge of extinction. Today, there are more than 7 million of these birds, in every state of the union.

So where can you go to see these somewhat cute critters? Pretty much anywhere there’s a forested area – or where there isn’t a forested area. Not too long ago, turkeys were terrorizing the streets of suburban Boston – and more recently, one turkey in particular is regularly seen dodging traffic on the New Jersey Turnpike (especially Interchange 14B in Jersey City).

Use Deal Finder for cheap flights to cities throughout North America from your home airport – perfect for turkey-spotting.

But don’t get too close: these birds are extremely curious – and cunning! – like the intrepid explorer below (thanks, YouTube).

“Unruly Passenger” on Diverted US Airways Flight? Or What?

November 18, 2009 | Posted in: Europe,Passengers,Travel Safety | 0 comments

US Airways diverted a flight from Philadelphia to London Monday, after a Scottish man refused to move his arm.

Sounds weird, I know, but the man, John Murray, had his arm in a cast due to a motorcycle accident that “nearly killed him” (according to the Boston Herald) – an accident that did cost him a couple of fingers.

Apparently the man was in an aisle seat, despite his requests for a window seat so he could better rest his arm. There was some sort of argument with a flight attendant, who was trying to move a cart down the aisle, but couldn’t, because Murray had his arm in the way and refused to move it.

There’s more to this odd little story, so keep reading… “Unruly Passenger” on Diverted US Airways Flight? Or What?

My Step-by-Step Thanksgiving Air Travel Survival Guide

November 18, 2009 | Posted in: ABC Column,Holiday Travel,Travel Tips | 0 comments

Got your tickets? Great. But that’s only half the battle. That’s because you can pretty much count on the airports being a mess. But I have a plan.

Take a look at my latest column for ABCNews.com (delivered fresh each Wednesday) – this one’s called, Thanksgiving Air Travel Survival Guide and it provides travelers with a practical timeline, from the “Week Before” (refill prescriptions and make sure the zipper on your bag works) to the “Night Before” (lay out the clothes you’ll wear on the plane, along with boarding pass and airport maps) all the way to “D-Day” (on departure day, you’ll might need those batteries you were supposed to charge).

This is solid information for people that don’t travel much – but you veterans may want to give it a glance, too.

And to all you holiday fliers out there – safe travels — always.

TSA May Look for Terrorism Threats at Plane Maintenance Sites

November 17, 2009 | Posted in: Airline News,DOT,Travel Safety | 0 comments

Far-fetched? Or farsighted? You tell me.

Saw a report in USA Today that says the TSA (Transportation Security Administration) is proposing a new regulation that would allow the agency to inspect airline repair/maintenance shops.

If for some reason they didn’t like what they saw during the inspection, they could ask the FAA to suspend the shop’s license.

The point? “To make sure they are not easy prey for terrorists looking to sabotage U.S. jets during routine repairs,” according to a government proposal cited by the newspaper. We are talking about almost 5,000 repair/maintenance shops in the U.S. and abroad.

Could someone infiltrate a shop and do “bad” things? Well, anything is possible, I suppose. If you want your voice heard on the issue, stay tuned – the TSA is expected to open up the matter for public comment later this year.

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