UPDATE: The proud winner for best “medium” size airport responds, after the jump.
Some surprises here, in the new J.D. Power and Associates “Airport Customer Satisfaction” rankings. Not so surprising though, is the lack of “giants” on the list – no O’Hare, no JFK.
Among the criteria considered for the rankings: prompt baggage delivery, airport comfort and ease of navigation – and not surprisingly, small airports fared the best in many categories.
Unfortunately, while “small is good” for ease and comfort, I’m guessing they’re mostly comfortable because they’re not anywhere near as crowded as the big airports – and the big airports are crowded because that’s where the deals are.
Top 3 “Large” Airports:
1. Detroit Metropolitan (DTW) – performed especially well in “baggage claim” category
2. TIE: Denver International (DEN) and Minneapolis/St. Paul International (MSP) finished in a dead heat; Denver performed especially well in “airport accessibility” category.
Keep reading to see the top three airports among “medium” and “small” facilities…
Top 3 “Medium” Airports:
1. Kansas City International (MCI) – did well in accessibility, baggage and security facilities
2. Portland International – Oregon (PDX)
3. Tampa International (TPA)
Top 3 “Small Airports”
1. Indianapolis International (IND) – did well in baggage, security
2. Ft. Myers/Southwest Florida International (RSW)
3. Tucson International (TUS)
Kansas City’s Joe McBride told FareCompare, “This is a true testament to our employees, the airlines and the security screeners (FirstLine). We have three 40 year old terminals to maintain where the other two 1st place airports, Detroit and Indy have new terminals. Its about hard work and employee morale, even in a tough economy with layoffs and pay freezes.”
Anyone agree – disagree? – with these choices?