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Last week, reader Marilyn saw the airline ticket she purchased this summer go down in price, and I suggested some options on how she might still be able to save some money or even make up the difference in the two fares in the form of a voucher. I want to dive into those options a bit deeper today. For domestic airline tickets, the prevailing charge to change a ticket is $150; called the “change fee”. This fee is part of the rules of your airfare. However, there is a process, sometimes called a “rollover,” which addresses ticket prices going down on a flight (same flight) that you have already already purchased. In such cases, there are often special rules outside of the “change fee” — allowing you to typically get a voucher for the difference (you have to contact the airline, because they do not do it automatically). Unfortunately, this “feature” on airlines that have it, is not easy to find on their websites so we did a bit of digging and found the following:
1Under FAQ — “If I have purchased a ticket and a new fare is introduced, can I obtain a credit?” 2Under customer service FAQ. Go to “Existing Reservations,” then “If I have purchased a ticket and a new, lower fare is introduced, can I obtain a credit?” |



