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May 28, 2008

Chat with Me LIVE (on Rocky Mountain News website - Noon Eastern Time)

Filed under: News, Ask Rick, Educate Yourself — Rick Seaney @ 9:35 am
Comments (0)

It’s happening soon! Please join me for a live chat today, with the fine folks at the Rocky Mountain News newspaper. It’s at Noon EDT, 9am PDT.

Just click here to get to their website; follow their directions, then fire away! Ask me anything about travel.

Or just follow along with the chat. Should be fun — and informative.

December 18, 2007

I Will Answer More of Your “Ask Rick” Questions—Soon!

Filed under: Ask Rick — Rick Seaney @ 6:10 pm
Comments (1)

Being Travel Agent-in-Chief for Grumpy Santa’s Excellent Adventure has kept me incredibly busy—too busy, I’m afraid to answer much of my mail.

But I promise, I’ll start getting to more and more of your letters in my “Ask Rick” feature, starting this weekend.

I really enjoy your letters. You readers ask the best questions!

September 21, 2007

Multi-City European Trip - Making the Best Airline Ticket Buying Decision

Filed under: Airfares, Destinations, Ask Rick — Rick Seaney @ 7:16 pm
Comments (10)

One of our readers, Marla, wrote to me last week about a trip she is planning to Europe for June of 2008. Marla’s trip, like many trips to Europe, involves more than one destination. I’d like to look at the options Marla has in hopes that it will help her and others to plan easy, affordable European summer vacations.

Here is what Marla had to say:

4 people traveling. Leaving June 2008 from DFW. We are flexible with our travel dates and can leave anytime from the 11th on. We would like to travel for approximately 10 days, but that is flexible too. We want to fly from DFW to Athens, Greece. Stay for 4 or 5 days and then fly to Paris, France and stay another 5 days. Then fly home to DFW.

We of course are looking at coach because of price but since we are buying this far out would like to compare it to first class and see if there is any way to get a deal on first class tickets.

I haven’t been able to figure out if it is better to buy round trip tickets to Paris and then round trip tickets from Paris to Athens, or try to find a flight to Athens with a layover in Paris on the way back. Also it has been mentioned that if I do the first scenario, it might be cheaper to buy the Paris - Athens leg from a European air carrier.

This is what’s called a Circle Trip (a three or more leg trip back to the origin with no surface (rail or car) breaks). Generally speaking, each leg of the trip is priced as half of a round-trip (you would never try to price each leg separately as one-ways, the price will be 4-8 times higher)…

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September 17, 2007

Should You Buy 3 Coach Seats Instead of One Business Class Seat?

Filed under: Miscellaneous, First Class, Ask Rick — Rick Seaney @ 7:04 pm
Comments (2)

I have heard a number of international travelers kick around the idea of buying three coach seats next to each other instead of buying one business class seat.

The thought behind this is that they will have plenty of room to stretch out, and they will still save a substantial amount of money (the cost of one business class ticket can easily be double that of three coach tickets).

OK, at first sight, this might sound like a great idea, and people have pulled it off successfully (check out this NY Times article to get the lowdown on a success story).

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September 13, 2007

Just Because You Bought an Airline Ticket, Doesn’t Mean It’s Yours

Filed under: Airlines, Ask Rick — Rick Seaney @ 4:44 pm
Comments (16)

orangutan

Since I started taking questions on the comments of my Ask Rick post, some really interesting travel and airline issues have come up. The one I’d like to focus on today will touch a nerve for a lot of travelers I bet, because it highlights one of those airline policies that, to many, seems to defy logic.

Barbara writes:
My husband and I purchased airline tickets for ourselves as well as one for my stepson. My stepson was not able to make the planned trip. Because he was not checked in, the airline sold his ticket (that WE paid for) to someone else. How can an airline do that? Aren’t we entitled to something if we pay for it even if we don’t use it?

Barbara, in most cases in life, when you buy something it’s yours whether you use it or not. However, that’s not necessarily the case with the airlines. When you purchase a non-refundable ticket, it is governed by the exchange and cancellation rules of the airfare. Ironically these rules are in the category called “PENALITIES”.

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September 3, 2007

Flight Delayed, Oops Now an On-Time Departure

Filed under: Airlines, Ask Rick — Rick Seaney @ 11:59 pm
Comments (1)

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I had a couple of minutes this morning, so I picked another question from the Ask Rick Post (in the comments) to chat about.

Elliott Asks:

I have a question about posted delays that get rescinded. My girlfriend was on the last ORD - CVG flight on United, and got a message that it was delayed 2 hours several hours prior, certainly before most passengers would have arrived at the airport. Flight info. online and on the phone confirmed the delay.

We decided to go for dinner with the extra time. As our meals were arriving, she got another message, saying the flight was now leaving on time. So, we quickly got the food to go, and rushed to Ohare as fast as we could. She made the flight, but it was fairly close.

The question is about the airlines responsibility had she missed it. Since the delay was posted, and seemed pretty official, would UA have been held responsible for honoring her ticket,and any extra expenses? Or are passengers supposed to be at the gate on time, even if they know there has been a significant delay posted? Even as a fairly frequent traveler, I have never encountered a situation like this.

Excellent question Elliot.

You have run into a relatively “new” and increasingly common issue caused by the proliferation of flight status notification tools (SMS, Email).

There are several variations of this question I would like to address. First some background.

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August 31, 2007

Changing Your Airline Ticket - Waiving Fees

Filed under: Airline Fees, Ticket Changes, Ask Rick — Rick Seaney @ 9:21 am
Comments (9)

As time permits I will be selecting questions from the Ask Rick Blog Post (in the comments section) and providing some advice. Be sure on all questions to include departure, destination, airline, time frame (as they apply).

Kim asks:

I just discovered the Aloha flight I booked from Maui to Sacramento has a stop. We will be traveling with my daughter who will be 22 months at the time and I really need a non-stop. I contacted Alohas reservations and the would allow me to change the flight for a $125 fee plus any increase in the ticket cost. When I looked online the return flight available was actually about $5 less than what I originally paid, not the $86 increase they quoted me. Is there any way to get them to waive the $125 and get the lower priced airfare?

I wasn’t familiar with the non-stop from Maui (Kahului, Airport Code: OGG) to Sacramento (Airport Code: SMF), a quick check on Farecompare.com flight schedules shows the flight and the list of airfare prices on this route.

As background, airline change fees are governed by a rule on the airfare called — oddly enough — “Penalties” — and to some degree requirements in the Aloha contract of carriage and other applicable reservation fee policies (like charges for making a phone call to an airlines reservation agent).

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August 29, 2007

Ask Rick

Filed under: Ask Rick — Rick Seaney @ 6:43 pm
Comments (27)

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This post has been moved to a special section.

I get a lot of questions from readers regarding travel tips, airline policies, fare pricing, and more. I do my best to answer every question, but as most of you know, there just aren’t always enough hours in the day to get to everything.

I thought it might be a good idea for me to start a weekly segment on the blog where I choose the questions that seem to come up the most, or those that shed some light on issues that affect all of us as travelers. I’m calling it Ask Rick, and it will debut this Friday.

Please submit any questions you have about the airline industry, travel, or anything else that you think might make your life in the air a little bit easier. My hope is that over time, we’ll be able to cover a wide range of issues, and everybody will be better prepared when they’re planning their next trip.

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