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Every now and then, I get an email I feel compelled to share; usually my correspondent is amazed or angered by an airline’s performance (mostly the latter). The “Elite” issue has been brewing this week as Chris Elliott stirred the pot in his MSNBC column. But these emails are more than rants — I often learn something from them (not sure why a seat wasn’t confirmed for her at purchase time …). Let me know if you do, too. Hey, Rick! Just had an interesting experience with American Airlines: interesting as in, “awful.” Here’s what happened: I needed to go to Dallas, so I booked my trip from LA about 10-days before. Like any good citizen, I planned to leave the house with my boarding-pass in hand. Hah! You know how you can only get the pass beginning 24 hours before your flight, right? And there I was, 24 hours ahead of time, ready to make my seat selection and print out the pass. Only one problem. There were no seats. Keep reading - you may be surprised how long it took her to get seats. |


















