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The year 2010 sounds so far away, but - face it - it’s really just around the corner. I was thinking about this, after being asked to participate in a panel discussion on the future of air travel - a discussion hosted by Southwest Airlines. So will the future be all that different? To an extent. What I’ve done is isolate some of the trends I expect will continue - so take a look - and add to the list if you like, in the comments section. 14 AIR TRAVEL TRENDS: 20101. Decline of Human Interaction: it started with Alaska Airline’s “virtual customer service agent Jenn” and kiosks galore
I’ve got more - lots more - so please keep reading. |














