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April 10, 2008

Huge Storm Rips Through Dallas Area — Thousands Without Power

Filed under: Storms — Rick Seaney @ 11:16 am
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Our Dallas-based website, FareCompare.com is still up, but a brutal, fast-moving storm has left 160,000 others in the Dallas-Ft. Worth area without power.

Hurricane-strength winds ripped doors and roofs off buildings, knocked over trees and power poles, and snarled the morning commute.

Our office has no power, expected to be restored later today.

We have not heard of any injuries from this storm, and for this we are grateful.

March 20, 2008

Stormy Weather: American Airlines Gets It Right

Filed under: Storms, American — Rick Seaney @ 3:58 pm
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We’re quick to tell you when airlines don’t live up to our expectations, so I feel it’s my duty to tell you when they exceed them.

On Tuesday, during incredible storms in Northern Texas, American had the good sense to cancel their flights — with the result that about 100,000 passengers were stuck or diverted at the Dallas-Ft. Worth airport. But, by the next day, most were on their way home.

Good sense? To cancel flights? Yes. Let me tell you about it.

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January 3, 2008

Passengers Sue American, Saying “We Were Imprisoned Against Our Will”

Filed under: Customer Service, Airlines, News, Storms, Weather — Rick Seaney @ 12:37 am
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This goes back to Dec. 29, 2006, when a terrible storm hit Dallas. Two American Airlines flights heading there were diverted to Austin, where they sat on the tarmac.

Kate Hanni of Napa, California says her plane sat for more than 9-hours and during all this time, no one was allowed off.

Hanni called this “false imprisonment”, and says passengers suffered hunger, thirst and overflowing toilets. She and another passenger have now filed lawsuits against American.

If Hanni’s name sounds familiar, it’s because she heads the Airline Passengers’ Coalition for a Bill of Rights (here’s her website).

As for American Airlines, there was no immediate comment.

December 28, 2007

Airline Ticket & Trip Insurance - Read the Fine Print!

Filed under: Travel Safety, Storms, Weather — Rick Seaney @ 4:27 am
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Interesting tidbit from the Washington Post about airline ticket & trip insurance, and a good reminder for us all.

It tells the story of a vacationing family that had to flee a hurricane, only to find out that the trip insurance they thoughtfully took out, didn’t cover their losses.

Read the fine print, everyone. And I’m reminding myself, as well.

December 3, 2007

Bad Weather Reminders: Quick Checklist

Filed under: Holiday Travel, Storms, Weather, Airport — Rick Seaney @ 11:51 am
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We saw some terrible weather this past weekend, and hundreds of flights were cancelled at O’Hare and Milwaukee, while Des Moine’s airport was shut down altogether for several hours.

How to beat the odds this upcoming holiday time? Here’s a quick checklist:

  • If you haven’t purchased your tickets, do so now!
  • Try to fly non-stop
  • If you must make stops/change planes, try to plan for stops in “warm weather” cities
  • Don’t check your bag; airlines can’t “misplace” your carryon
  • Bring food, and, a diversion (a book, a video, an iPod, a puzzle); you could be waiting awhile
  • Make sure all batteries (for laptop, phone, music player, etc.) are fully charged

November 15, 2007

American: You Won’t BELIEVE How They Used To Do It

Filed under: Customer Service, Airlines, Holiday Travel, Storms, Airport — Rick Seaney @ 2:21 pm
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About a year ago, a big storm hit the Dallas-Ft. Worth Airport. American Airlines had to divert more than 100-planes. What high-tech system did they use to track all those planes? According this story in the New York Times, it was…a legal pad.

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August 24, 2007

Mother Nature = Delays Today

Filed under: Storms, Weather — Rick Seaney @ 8:07 am
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Midwest Storm

First things first: CHECK WITH YOUR AIRLINE BEFORE YOU FLY TODAY!

Its nasty out there! There have been some terrible storms overnight, particularly in the Midwest and Southeast, and there have been a lot of flight cancellations and delays. Not where youre flying? Well, thanks to the domino effect you, too, could be affected, no matter where youre heading.

WORST HIT AREAS: In Chicago, the citys 2-airports cancelled 500-flights, even as thousands of local residents lost power. And this morning, Delta Airlines was reporting delays of roughly an hour at OHare and LaGuardia, and 40-minute delays out of Philadelphia. And in Atlanta yesterday, the storms were tying up traffic, which meant Delta had to divert some of their flights to nearby Columbus, Georgia.

The FAA has a good link for checking delays: http://www.fly.faa.gov/flyfaa/usmap.jsp.

Now, the bad news: according to the National Weather Service, we can expect more storms throughout much of the Midwest today. So let me repeat: CHECK WITH YOUR AIRLINE BEFORE YOU LEAVE THE HOUSE TODAY!

 
 
 
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