
As time permits I will be selecting questions from the Ask Rick Blog Post (in the comments section) and providing some advice. Be sure on all questions to include departure, destination, airline, time frame (as they apply).
Kim asks:
I just discovered the Aloha flight I booked from Maui to Sacramento has a stop. We will be traveling with my daughter who will be 22 months at the time and I really need a non-stop. I contacted Alohas reservations and the would allow me to change the flight for a $125 fee plus any increase in the ticket cost. When I looked online the return flight available was actually about $5 less than what I originally paid, not the $86 increase they quoted me. Is there any way to get them to waive the $125 and get the lower priced airfare?
I wasn’t familiar with the non-stop from Maui (Kahului, Airport Code: OGG) to Sacramento (Airport Code: SMF), a quick check on Farecompare.com flight schedules shows the flight and the list of airfare prices on this route.
As background, airline change fees are governed by a rule on the airfare called — oddly enough — “Penalties” — and to some degree requirements in the Aloha contract of carriage and other applicable reservation fee policies (like charges for making a phone call to an airlines reservation agent).
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