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US Airways: We’re Bringing Back Free Sodas (and Water and Juice…)

February 23, 2009 | Posted in: Airline News,Ask Rick,US Airways | 3 comments

Starting March 1, US Airways is reinstating complimentary sodas, juices, tea, water and coffee on all its domestic flights and on US Airways express flights. Terrific!

The airline’s spokesperson was quite candid – unlike the bag fees, nobody else jumped on the $2 Coke bandwagon. And with US Airways out there all alone with its pay-for-water policy, it put them at a competitive disadvantage – not to mention making them an easy target for jokes.

Plus, the controversy overshadowed some of the airline’s real achievements of late – including its tremendous improvement regarding on-time flights – something I’ve highlighted from time to time.

And for the record, US Airways says it remains committed to the “a la carte” pricing strategy – while noting it is a work in progress.

US Airways Cuts Flights: More Problems for Las Vegas Tourism?

February 20, 2009 | Posted in: Airline News,US Airways | 1 comment

Earlier this week, we took a look at how recent economic issues have hurt Las Vegas’ convention business. Of course, it’s not just the conventions that are losing steam. The Las Vegas Review Journal reports that overall visitor numbers and occupancy numbers were down 4.4% in 2008, and that the decline “accelerated toward the end of the year,” causing many to predict that things will only get worse before they get better.

Now, on the tail of the new tourism numbers, comes the news that a major airline will be making more cuts in Vegas:

“US Airways, the second-busiest air carrier at McCarran International Airport, is cutting six daily flights to five destinations beginning in early May.” (from the Las Vegas Sun)

Daily flights to Portland, OR and Baltimore will be cut, two daily flights to JFK are gone, and Calgary and Edmonton will lose daily service, as well. These cuts are just a part of US Airways’ plan to reduce overall seat capacity. Unfortunately, US Airways isn’t only reducing flights in Vegas. The carrier also recently announced it would cut “dozens of jobs at McCarran.”

US Airways isn’t the only airline gearing up for capacity cuts in ’09, but its latest move further highlights how greatly Sin City has been affected by worldwide financial issues and decreasing consumer confidence.

The Secret to Getting the Planes to Fly On-Time

February 17, 2009 | Posted in: Airline News,United,US Airways | 4 comments

Want to know how to keep the airlines humming along nicely?

Employee bonuses.

Well, it seems as if that may have something to do with it. Just a couple of months ago, I noted that US Airways gives its workers a 50-buck bonus whenever the airline ranks as one of the top three major carriers for on-time arrivals.

And now I see the Dallas Morning News reporting that United Airlines is upping the ante, giving its employees $100 bonuses because the carrier ranked first among the “big boys” in on-time arrivals.

I’m for whatever it takes to get our planes out on-time – anybody else have any other ideas?

Hero-of-the-Hudson is Super Hero at Home, Too

February 9, 2009 | Posted in: News,Pilots,US Airways | 2 comments

Did you catch the 60 Minutes interview with the Hero on the Hudson? Very absorbing, what with new details from US Airways’ Capt. Chesley Sullenberger and his crew.

But what interested me even more were some behind-the-scene details, that we didn’t learn from the interview – that I present to you now (and thanks, Gawker).

  • Heroic Feat #1: Our hero kindly granted an interview with a high school kid before the CBS show – and believe me, news shows don’t like getting scooped by anyone – even a kid. But clearly the Capt. wants to “save journalism”
  • Heroic Feat #2: After the crash, Our Hero went to the trouble of calling his local library to ask for an extension on a book he’d taken out – because it was in the hold of his sunken plane. Tell me honestly – would you bother? Naturally, the book was about “professional ethics”

FEE UPDATE: US Airways to Charge for Pillows/Blankets

February 5, 2009 | Posted in: Airline News,Ask Rick,US Airways | 2 comments

JetBlue was the trailblazer on this – charging $7 for a blanket/pillow combo – and now, US Airways is doing the same – charging for sweet dreams.

Are you surprised? You shouldn’t be – remember, US Airways is the carrier that charges for water and soft drinks (and see all the fees charged by U.S. airlines, right here).

But I for one don’t mind paying the 7-bucks for a blanket and pillow.

Look, we know most airlines have neither the time nor money to clean their planes like they used to, and who knows where that “free” pillow or blanket has been before it comes to you? It’s easy to catch a cold (or worse) from these items – so why take a chance?

Compensation for Hudson Crash: Some Say $5,000 Just Won’t Do It

January 27, 2009 | Posted in: Ask Rick,Passengers,Travel Safety,US Airways | 27 comments

I noted in a post last week that US Airways quickly gave every passenger on the “Hudson crash” plane a tidy check for $5,000. This was meant for lost belongings and “immediate assistance”.

Now USA Today reports that for some of the survivors, $5,000 is not enough – and I see their point.

No, these people aren’t claiming they had diamonds in their luggage – but some may have lost something even more valuable – like confidence in flying, lack of fear, that sort of thing – and how to get that back? Perhaps therapy would help –but that does cost money.

Now to be sure, there are other passenger who say they are delighted with the way US Airways has been treating them (“like gold,” according to one man) – and others have said, they have their lives and that’s the main thing.

But there are reports that a few have contacted lawyers, which is of course their right. And who knows how we’d feel after undergoing such a horrific experience? A colleague of mine says she’d be “a complete and utter nut case.”

Readers – I know many of you have been following this — what do you make of it?

Smithsonian Helping to ID Birds in Hudson Crash

January 26, 2009 | Posted in: News,Pilots,US Airways | 0 comments

This makes sense: the NTSB is examining the black boxes from US Airways Flight 1549 – the one where the plane crash landed in the Hudson earlier this month. And this makes sense, too: the sleuths at the Smithsonian are getting a feather found on one of the plane’s wings – so they can ID the birds believed to have been sucked into the engines.

And why not: the Smithsonian Institution (which is actually a group of 19 different museums) has a collection of 620,000 bird samples – including feathers. And they’ve been collecting them long before there were airplanes – contributors include Charles Darwin and Theodore Roosevelt.

And if the Smithsonian can’t ID the birds in question — via feather –museum officials say they have an avian DNA database that should do the trick.

Personal aside: if you ever get a chance to see the Smithsonian’s Air and Space Museum, do not pass it up. Actually, don’t pass up a chance to see any of these museums.

First Public Appearance of “Hero Captain” – This Saturday

January 23, 2009 | Posted in: Flight Attendants,News,Pilots,US Airways | 0 comments

These days, if someone does anything remotely newsworthy, they are immediately all over the TV and internet (or you can simply be Paris Hilton) – but not so, for the incredible crew of US Airways Flight 1549, aka, the plane the landed in the Hudson.

A Today Show appearance by Capt. Chesley Sullenberger was cancelled this week, and other than a few passengers talking on “Ellen” there has been – S-I-L-E-N-C-E

Until now: tomorrow – Saturday – Capt. Sullenberger will appear in Danville, California at 1pm for a “hometown appreciation of a local hero”.

Frankly, he’s not expected to say much there, but his union – which had asked him not to speak until the field work of the investigation was completed – says they may have a “media tour” plan ready by this weekend.

Watch for a newly rescheduled Today Show appearance coming soon – unless of course, the attention span of the public (and media) has already moved on…

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